Please make cheques payable to 'MWL Designs' & post to 'Made With Love, Unit W302E, Mill One, Manchester Road, Mossley, Ashton Under Lyne, Lancashire, UK, OL59AY'. Orders paid by cheque will be processed under the usual timescales from the date the cheque has cleared.

SAMPLES. HOW TO ORDER / HOW LONG / ?

Samples can be ordered online by adding to your shopping basket. We aim to send samples within 14 working days. Please allow longer during busier periods. The sample cost will be deducted from your future wedding stationery order*. Sample packs are available for 3 stationery samples in any collection for £12.00 from here or 1 sample in any collection £5.00 from here. (*Maximum refund up to the value of £12.00 per order refunded on stationery orders over £150 excluding P&P). Samples can be paid for online using your credit / debit card with WorldPay or PayPal or by sending a cheque. Please note, we are unable to refund stationery samples on wedding stationery orders under £150 or accessory orders of any amount (guest books / signing frames / greetings cards / etc). You will receive a sample credit code with your samples to redeem against a future order. Sample Credit Codes will not work on orders under £150.

HOW DO I ORDER MY STATIONERY?

Simply add your required stationery items to your shopping basket detailing your colours and pay for them online using credit/debit card via WorldPay or PayPal following the instructions online. OR you can request an order form to be posted out to you or email your order to us to pay by cheque made payable to 'MWL Designs'. Upon receipt of your order & payment a set of proofs will be emailed to you for your approval within 5 working days. Your order will be despatched within 4-6 weeks details of timescales will be emailed to you with confirmation of your order. Speedy Priority Order Slots may be available at an additional cost of £60. Despatch of speed orders is dependent upon stock levels, however we endeaveour to despatch within 48hours - up to one week. Please enquire for availability for Priority Order Slots.

WHO DO I PAY FOR MY ORDER?

Payment

Orders can be placed online using your credit/debit card via WorldPay or PayPal or by posting your printed order form with cheque. Payment must be received in full for all orders before any design work begins (including the design of any proofs). You may pay by sending a cheque with your order form or by using credit / debit card online through WorldPay orPaypal. For posted order forms where you have requested to pay by credit/debit card, we will set up a special page for you to access and pay for your order within a few days of receiving your order form. You can now book your order in advance and pay only a £50 booking deposit to secure space in our diary (click here to place your booking deposit). Orders booked in this way must be paid for in full before the design of any proofs normally 4 weeks before your chosen delivery dates. Booking deposits are deducted from your outstanding stationery balance. Deposits are NON-REFUNDABLE for cancelled orders.

HOW LONG WILL MY ORDER TAKE?

Orders can be sent within 2 weeks of receiving your order and payment in full (whichever is latest). Normal lead times are 4-6 weeks during busy times. If you have specified a later delivery date, we will work towards this, otherwise, we will be in touch with your delivery date upon receipt of your order and payment.

WE'RE ONLY HAVING A SMALL WEDDING. IS THERE A MINIMUM ORDER?

Yes We have a minimum order quantity of 10 invitations. We advise that you allow for one invitation per family, including a courtesy one for your parents & the Minister. Don't forget to order a couple extra to allow for mistakes when writing them and for any extra guests you may decide to ask at a later date to avoid needing extra invites at a later date and avoid paying the £30 set up charge for additional items.

CAN I HAVE MY STATIONERY IN A LANGUAGE OTHER THAN ENGLISH?

Yes and at no extra charge. For languages other than English, please contact us prior to placing your order and we will be happy to help.

WHAT IF I CHANGE MY MIND?

Ensuring your order is perfect is equally important to us as it is to you. That is why our ordering process is as detailed as possible to make sure everything is just right. Since all of our products are hand crafted specifically to your order, we regret that we are unable to provide a refund after your proofs have been signed off/approved. In the event of cancellation all work in progress must be paid for.

PROOFS

You will be emailed a digital proof of the wording for each item that you have ordered for you to proof read and approve before your order goes to print. Your proofs are provided free of charge. Proofs will be sent soon after we receive your order / payment / wording. It is important that you send us correct wording with your order. Your proofs allow an extra pair of eyes to double check the work that we have done based on what you have sent us (i.e wording / spelling etc) so that your stationery is printed exactly as you have asked us to print it. If there are changes that you require to wording after we have emailed you your proofs, we place a £5 charge per change. This cost covers the amount of work involved to amend the orders details i your file, on all paper work, redesign a new proof, create a new digital proof and re-send. Please ensure therefore that spelling & wording is exactly as you would like it printing before you email it to us. Click here to pay for changes to proofs Changes to wording cannot be made to your order after you have signed off/approved your proofs because your order will have already gone to print.

HOW MUCH IS POSTAGE & PACKAGING?

P&P is FREE for orders over £1000. Orders under this amount are charged as weighted between £2 - £25 per individual delivery to addresses in the UK . To ensure the safety of your order, we always send stationery with tracking details which are covered by insurance and parcels are bubble wrapped and carefully packaged. Large orders are usually sent via DHL or Royal Mail and will require a signature upon delivery. Samples are sent by Royal Mail First Class Post.

REFUNDS & EXCHANGES

Refunds and exchanges after you have approved your proofs are not available. As we handcraft each order to your exact requirements refunds or exchanges can only be given if our products are faulty or your order is incorrect. Refunds before you have approved your proofs can be given, however this will be based on the work already undertaken on your order. The amount that is refunded will deduct the work already undertaken or the amount of stock already purchased for your order. Colours may vary slightly on different computer screens. We offer a sample service to help you select your colours and recommend that you order a sample to ensure you chose the colour that is right for you. We cannot be held responsible for variations in colour based on screen resolutions & offer a sample service so you can see our ranges up close.

I LOVE ONE OF YOUR DESIGNS, BUT YOU DO NOT SHOW MY WEDDING COLOURS?

We try our best to give you exactly what you want. If we do not display your colours on our website, we will always try to source an exact or similar match for your chosen design. You may send a swatch of your desired colours to us or you may request single item samples at cost price, which can be sent to you before you place your sample request or order. Please email us your swatch requests and we will be in touch.

CAN I CHANGE THE WORDING ON THE FRONT OF THE CARD?

Of course. The wording printed on the front of our invites is the most common request, but is merely a guide as to the layout and sizing. Should you prefer something else in it's place, simply let us know in the 'additional Comments' box on your order and we will be happy to help.

HOW SHOULD I GET MY INVITATIONS TO MY GUESTS?

We supply all of our invites in quality envelopes or boxes as standard for different collections (please check within your chosen collection). White invitation boxes and thank you card boxes are available for £1.00 each where a box is not standard (please contact us for this extra service). To keep your invitations protected on their journey from you to your guests, we suggest you contact your local sorting office for advice. They are able to provide a service whereby your stationery can avoid a machine based sorting and go via a manned sorting station. Boxed invitations can be posted as a Royal Mail Large Letter Size (box size only).

CAN I ORDER MY STATIONERY FROM DIFFERENT RANGES?

Of course. Please contact us to discuss your requirements.