delivery

faqs (you are here)

terms

returns / refunds

My PayPal Address is Incorrect.
IMPORTANT: we will deliver to the address you state when you place your order on our website (so, before you get directed to the PayPal page). We only use PayPal to process your payment securely and take no other details from them. You will receive an email confirmation from us (detailing your order) & one from PayPal (letting you know they have taken payment on our behalf). Your order will be sent to the address confirmed on the email from us (with our logos on, detailing your colours & wording).

Why hasn't my card arrived yet?
All our cards are despatched from the studio in Ashton Under Lyne according to our dispatch guidelines detailed on this website. Once the cards have been despatched, we are unable to control the delivery process, however we will do whatever we can to rectify any problems caused by delayed delivery or damage in post.
Please remember that first class items are not guaranteed next day delivery and depending on the size and amount of cards you order, may take several days to arrive, particularly during peak periods. Please allow 3 working days (excluding Saturday) for your cards to arrive.
We now offer Special Next Day Delivery if selected on orders received before 12noon the previous day. It is better for a card to arrive earlier than late so please make sure you allow enough time for your cards to arrive – if you are unsure of whether they will arrive, please do not place an order.
If you card has still not arrived after the delivery times listed have passed please contact us.

Can I send cards to someone other than myself?

YES Your card can be sent ‘direct to recipient’ if you select this option at checkout - We are not mind readers and even if you have added insert wording, you MUST tick the box at checkout letting us know that your card is to be sent direct to the recipient - otherwise we will not know & will send your card like a normal order, with invoice/receipt included. To send 'direct to the recipient', we will need the recipients name & address if this is different to the billing address and the wording you would like printing inside your card. And your card will be sent in outer packaging (normally a larger cardboard box mailer) without the receipt/invoice.

We are also able to dispatch your card to be sent to someone else to give to the recipient themselves, simply change the delivery address from that of the billing address but note that your card will be sent in the same way as it would if you had chosen to send to yourself (in a larger outer envelope or plastic mailer depending on design of card) with a blank envelope or box for the card to be sent on in.

How much do the cards cost?
The price of the products is shown on the card gallery page as you choose the optional extras to accompany it. Prices vary according to design.
These prices are based on the cost of materials used for each design as well as the work costs incurred. Each card is individually hand made by a ‘real’ human being and are not produced on a factory conveyor belt where cards are produced en’ mass. Each card is lovingly hand made with a lot of care to ensure your card leaves us in an immaculate condition. We make cards exclusively for special occasions and for people who don’t mind paying that little bit more for something that is unique to them.
The prices do not include postage and packing, which will depend on the delivery address and quantity of cards ordered.
A breakdown of the price and P&P costs is displayed in your shopping basket before you checkout.

How are the cards printed?
After we have received your order we print your card from a pre-cut blanks or blank sheet of board. We use lovely textured art boards and pearlescent cards with an unvarnished finish that are a little bit unusual and not the normal card that is used by greetings card manufacturers to bring you something a little bit special. The cards are printed using Canon Photo Printers at the highest possible setting and pigment ink. The dimensions and card detail for each design are shown on the gallery range page.

How can I pay?
We accept all major credit / debit cards: American Express, Master Card, Switch, Maestro, Solo, Visa, Visa Debit, Delta, Connect or Electron. And also accept payment through PayPal. Cheque payment is also available but please note that your order will be processed once your payment has been cleared.

Oops I made a mistake on my order:
Please read the contents of your shopping cart carefully before paying for your order. If you need any changes to your order once your order has gone to print or been designed we will NOT be able to make any changes to this order and the order will be sent in the unsual way. If your order is still in line to be designed we can normally amend the details of your order.